Smart Travel Packages
We specialize in creating custom packages that include: flights, transfers, hotel stays, event tickets and much more to deliver your perfect trip.
Last updated: August 2026
1.1 Using the Delarea Tickets website, creating an account, contacting customer service, placing an order, purchasing tickets or sports packages, and using agent links all constitute full acceptance of these terms.
1.2 If you do not agree to these terms, please do not use the website and do not place an order through it.
1.3 These terms constitute a binding agreement between the customer and Delarea Tickets, subject to any mandatory provision of law.
1.4 Purchases on the website are permitted for persons aged 18 and over. A purchase for or by a minor shall be made with the approval of a parent or guardian and in accordance with the terms of the event, the airline, the hotel and the destination country.
1.5 The company may update these terms from time to time. The binding version for a particular order shall be the version in force at the time the order was placed, unless a later change is required by law.
2.1 Delarea Tickets provides brokerage, booking and purchasing services for tickets to sports and cultural events, and for sports packages which may include, as applicable, tickets, flights, hotels and related services.
2.2 The company acts as an intermediary between the customer and service providers in Israel and abroad, including ticket suppliers, airlines, hotels, event organizers and tourism providers.
2.3 The website is not the official website of any club, stadium, association, league, FIFA, UEFA or other event organizer, unless expressly stated otherwise.
2.4 Responsibility for the actual performance of the service, its quality, timing and conditions rests with the provider supplying it, except for liability which cannot be excluded from the company by law, or where the damage was caused by an act or omission of the company.
2.5 The company undertakes to act with skill and professionalism, to pass order details to providers, and to convey to the customer material information that comes to its knowledge.
3.1 Some of the tickets offered on the website are purchased or sold on the secondary market.
3.2 The ticket price may be higher or lower than the official price or the face value printed on it. The price paid by the customer includes, among other things, acquisition costs, availability, service, brokerage and market risk.
3.3 The customer acknowledges being aware that the price printed on the ticket does not necessarily reflect the price actually paid.
3.4 The event organizer or anyone on its behalf may request details or clarifications regarding the ticket, its holder or its source of supply. The company does not control the organizer's verification procedures.
4.1 The display of an event, hotel, flight, category or price on the website does not constitute a commitment as to final availability.
4.2 An order shall be deemed confirmed only after payment has been completed, availability has been checked, and final written confirmation has been received from the company or the relevant provider.
4.3 A notice stating that the order has been received or is being processed does not constitute final confirmation.
4.4 Until final confirmation is received, the company may notify the customer that the product is unavailable, offer an alternative, update the price, or cancel the order and refund any amount charged.
4.5 In the event of an obvious pricing error, exhaustion of stock, cancellation of the allocation by the provider, or a material change occurring before final confirmation, the company may offer the customer an alternative price or product. If the customer does not approve it, the order shall be cancelled without charge or with a refund of the amount paid.
5.1 Prices may be displayed in euros, pounds sterling, dollars or shekels, depending on the product.
5.2 Unless otherwise stated, the price includes the company's service or brokerage fee, but does not necessarily include city tax, tourism tax, baggage, seat selection, transfers, insurance or additional local services.
5.3 Payment is made in advance using the payment methods approved by the company.
5.4 The company is not obliged to supply a product or service before receiving full payment for it.
5.5 In the case of payment in a foreign currency, or a shekel payment calculated according to a foreign currency, exchange rate differences, conversion fees or credit card company fees may apply.
5.6 Where the company offers payment in instalments, the number of instalments available shall be determined by the company and displayed to the customer on the payment page before the transaction is confirmed. Instalments are subject to approval by the credit card company and to the payment arrangement applicable to the payment method, and may not be available for every transaction or every amount.
5.7 In a credit arrangement or an interest-bearing instalment plan, interest, linkage differences or fees may be charged by the credit card company. Such charges are collected by the credit card company and are not collected by the company.
5.8 An accounting document shall be issued in accordance with the law and the type of transaction.
6.1 The customer is responsible for providing a full name, an available telephone number, an email address, passport details and any other detail required for the order, correctly and accurately.
6.2 Incorrect, missing or outdated information may delay or prevent the issuing of a ticket, the booking of a flight, hotel check-in or use of a service.
6.3 Upon receiving a ticket, voucher, hotel confirmation or travel document, the customer must immediately check that passenger names, dates, destination, event, category and all other details match the order.
6.4 In the event of a discrepancy, customer service must be contacted immediately. Failure to make contact within a reasonable time may impair the company's ability to correct the fault.
6.5 During travel, the customer must keep an active phone with access to email and WhatsApp, in order to receive tickets, links and updates.
7.1 Tickets may be delivered by email, by WhatsApp, through a third-party application, by digital transfer, at the hotel, at a collection point, or by any other method notified to the customer.
7.2 In most cases tickets are delivered between 72 and 24 hours before the event. In exceptional cases they may be delivered on the day of the event, and even a few hours before it, in accordance with the policy of the provider or organizer.
7.3 Delivery close to the event, where this results from the policy of the organizer or provider and the ticket is delivered in time to allow reasonable use of it, shall not in itself be considered a breach of undertaking.
7.4 The customer must act in accordance with the download, transfer, printing, application, identification and entry instructions provided to them.
7.5 Any fault or difficulty in receiving the ticket, operating the application or entering the event requires immediate contact with customer service, before leaving the event venue and at a time when assistance is still possible.
7.6 The company does not undertake to handle a complaint first raised only after the end of the event or after the customer's return to Israel, where the failure to make contact in real time prevented a reasonable opportunity to check or correct the fault.
8.1 A physical ticket or membership card provided to the customer for a single event is the property of the ticket holder or the provider and does not transfer into the customer's ownership.
8.2 The customer is responsible for protecting the ticket from loss, theft, damage or unauthorized use, and for returning it in exactly the condition in which it was received.
8.3 The return shall be made directly to the provider, to a representative on its behalf, to the hotel reception, or to another point, in accordance with the instructions given.
8.4 The customer must photograph clear documentation of the envelope and of the place of delivery. The absence of a photograph does not cancel the customer's responsibility for the return.
8.5 Failure to return a ticket or membership, returning it late, or causing damage to it may render the customer liable for the full cost, fine or damage imposed on the company or on the provider.
8.6 The customer shall provide only truthful information to any party at the event and shall act in accordance with the lawful instructions given to them. Nothing in these terms constitutes an instruction to make a false representation or to circumvent the organizer's procedures.
9.1 Unless expressly confirmed otherwise in writing, the company's undertaking is to a seating category and not to a particular sector, row, seat or viewing angle.
9.2 Stadium maps and images displayed on the website are for illustration only. The official and final division into categories is determined by the organizer.
9.3 Where the order was placed before publication of the official map, the ticket shall be classified according to the official definition subsequently published. A given category may include different areas, including along the pitch, in the corners or behind the goal.
9.4 The event organizer may change sectors, rows, seats, stadium layout or the definition of categories. A ticket in the category ordered, or in an equivalent or higher category, shall be deemed to fulfil the order.
9.5 The company may provide a free upgrade to a higher category, without this granting any right of cancellation or refund.
9.6 The company does not undertake as to viewing angle, height, proximity to the pitch, or the absence of temporary obstructions arising from the crowd, flags, railings, camera equipment, security, stadium structure or event production, unless the ticket was expressly defined by the organizer as "restricted view" and the company was aware of this and did not disclose it to the customer.
10.1 Unless otherwise stated, the company undertakes to supply tickets in pairs.
10.2 A pair may be located side by side, one above the other, diagonally, on either side of an aisle, or in another format which the organizer or stadium defines as paired seating.
10.3 There is no undertaking to seat three or more people together, or to place several pairs close to one another, unless this has been confirmed in advance and in writing.
10.4 In the event of force majeure, a change of stadium, a change of allocation or an organizer restriction, the company shall act to obtain seating as close together as possible, without undertaking as to a result which is not within its control.
11.1 Clubs and event organizers may set purchase and entry conditions, including restrictions as to citizenship or residency, age, club membership, team affiliation, personal identification, dress, use of an application, or presentation of documents.
11.2 The customer is responsible for reading and complying with the instructions provided to them, and for giving the company correct information required in order to confirm the ticket.
11.3 In stands designated for home supporters, it is prohibited to attend wearing a shirt, scarf or emblem, or to behave in a manner, identified with the visiting team, unless a category designated for away supporters was purchased.
11.4 The company is not responsible for refusal of entry arising from breach of the event's instructions, provision of incorrect details, prohibited dress, lateness, the customer's behaviour, intoxication, absence of a required document, or an independent decision of security personnel.
11.5 If the club cancels or refuses to approve a ticket due to an internal criterion not caused by a breach by the customer, the company shall act with the provider in order to try to obtain a replacement ticket, credit or refund. Actual entitlement shall be subject to the law and to the arrangement obtained from the provider, and no liability imposed on the company by law may be excluded.
12.1 Subject to any right of cancellation which cannot be contracted out of by law, an order for a ticket to a match, performance or event is final and cannot be cancelled, changed or refunded once confirmed.
12.2 A customer who has not purchased an extended cancellation option in advance shall not be entitled to cancellation under any commercial policy of the company.
12.3 If a customer wishes to give up a non-cancellable ticket, the company may, but is not obliged to, attempt to resell it. The success of the sale, its price and its timing are not guaranteed.
12.4 If the ticket is resold, the amount actually received shall be transferred to the customer after deduction of costs, price differences, clearing fees and handling fees, details of which shall be provided to the customer.
12.5 Failure to attend the event, lateness, a change in the customer's plans or a personal impediment do not give rise to a refund.
13.1 In certain orders only, the company may offer an extended cancellation option. The option shall apply only if it was offered to the customer, purchased or expressly approved at the time of the order, and recorded in the order confirmation.
13.2 The extended cancellation option applies to the event ticket component only, unless it is expressly stated that it also applies to an additional component.
13.3 The refund rate under the extended option shall be 80% of the price of the original ticket component paid to the company, without any refund of the cost of the cancellation option, clearing fees, currency differences, or services already supplied.
13.4 The extended cancellation option tracks are:
a. Cancellation up to 14 business days before the event – a refund of 80% of the price of the ticket component, with no surcharge for the cancellation track, if so stated in the order confirmation.
b. Cancellation up to 10 business days before the event – a refund of 80% of the price of the ticket component, subject to payment of a surcharge of 5% at the time the option is purchased.
c. Cancellation up to 7 business days before the event – a refund of 80% of the price of the ticket component, subject to payment of a surcharge of 8% at the time the option is purchased.
d. Cancellation up to 3 business days before the event – a refund of 80% of the price of the ticket component, subject to payment of a surcharge of 12% at the time the option is purchased.
13.5 After the final date set in the track purchased, the cancellation option may no longer be exercised.
13.6 A cancellation request shall be deemed submitted only once it has been sent in writing to office@delareatickets.com or delareatickets1@gmail.com, or to the customer service WhatsApp, and confirmation has been received that the request was registered.
13.7 The company may require a full name, order number, telephone number, event details and reasonable documents required in order to identify the order.
13.8 The provisions of this section do not derogate from any right of cancellation or restitution granted to the customer under mandatory law.
14.1 The date, time, stadium, city, participant line-up and other conditions of an event may be changed by the organizer.
14.2 The customer is responsible for checking the final date of the event before booking flights and related services, and again close to departure and to the date of the event.
14.3 Where an event is postponed or brought forward and is not cancelled, the ticket shall remain valid for the new date, subject to the organizer's policy and to the law.
14.4 Where an event is cancelled and no alternative date is set, the company shall act to obtain the remedy available from the provider. The refund to the customer shall be in accordance with the amount received and with the customer's rights under the law.
14.5 The company shall not limit a refund in advance to the face value alone where, under the law or the circumstances of the transaction, the customer is entitled to a different amount.
15.1 A sports package may include an event ticket, a flight, a hotel, a transfer or additional services, in accordance with the order confirmation.
15.2 Each component of the package is subject to the terms of the provider supplying it and to the provisions of law applicable to it.
15.3 The cancellation or change of one component does not automatically cancel the remaining components of the package.
15.4 If a component is unavailable or cancelled, the company shall act to offer a reasonable alternative, an adjustment of the package, credit or a refund, according to the circumstances, the provider's terms and the law. A more expensive alternative may involve an additional payment with the customer's approval.
15.5 A refund for a component supplied by a third party may be made after receipt of the credit from the provider, subject to a reasonable time and to the provisions of law.
16.1 Flights may be scheduled flights, charter flights, or flights actually operated by another carrier.
16.2 Departure and arrival times, airports, terminals, routes, stopovers and the operating airline may change at the decision of the air carrier.
16.3 Responsibility for operating the flight, carrying passengers and handling baggage rests with the airline, subject to the company's liability under the law.
16.4 The company shall pass on to the customer any update regarding a change brought to its knowledge, provided that correct and available contact details were given to it.
16.5 The passenger must check the flight details and present themselves at the correct airport and terminal at the time set by the airline, and generally at least three hours before departure.
16.6 Failure to present for a flight may cause the remaining segments of the order to be cancelled. In the event of non-arrival, the company and the airline must be contacted immediately.
16.7 Cancellation or change at the customer's initiative is subject to the terms of the flight ticket and to the customer's rights under the law.
16.8 In the event of a flight cancellation by the airline, the company shall assist in checking an alternative flight, adjusting the package, or a refund, in accordance with the options provided by the airline and with the law.
17.1 The baggage included is determined by the airline and the type of ticket ordered.
17.2 Loss, delay or damage to baggage is handled with the airline or the ground services at the airport.
17.3 In the event of damage or loss, the customer must approach the appropriate desk at the airport immediately, complete a report, and obtain a copy and a reference.
17.4 Payment for excess weight, hand baggage, a suitcase or special equipment shall be borne by the customer in accordance with the airline's policy.
18.1 The hotel rating is determined according to the local rating system in the destination country and is not necessarily identical to the rating in Israel.
18.2 Check-in and check-out times are set by the hotel. Generally check-in is from the afternoon and check-out is in the morning or at midday, but the order confirmation and the hotel's instructions shall prevail.
18.3 Late arrival requires advance notice to the company or the hotel. Failure to give notice may result in the room not being held.
18.4 City taxes, tourism taxes, deposits and local services may be collected directly from the customer at the hotel.
18.5 Requests for a double bed, separate beds, adjoining rooms, a room on a particular floor, or other special requests shall be passed to the hotel, but are not guaranteed unless expressly confirmed in writing.
18.6 A room for three or four guests may contain a folding bed, a sofa bed or another configuration, and there is no undertaking to provide a larger room.
18.7 The company is not responsible for the day-to-day operation of the hotel, including cleanliness, food, air conditioning, facilities, renovation works, noise or the temporary closure of services, except where material information known to the company was not conveyed to the customer.
18.8 In the event of overbooking or cancellation by the hotel, the company shall act with the provider to obtain an alternative hotel of a similar or higher standard and in a reasonable area, as far as possible. Any problem must be reported in real time.
19.1 Responsibility for holding a valid passport, entry visas, transit permits, documents for minors and any document required in the destination country or in a country of transit rests with the customer.
19.2 The customer must check the precise validity requirements of each country and airline. A uniform six-month rule should not be relied upon, as requirements vary between destinations.
19.3 Refusal of exit from Israel, of boarding, or of entry to a destination country due to a missing document, a legal restriction or an authority's requirement is not the responsibility of the company, unless caused by incorrect information expressly provided by it.
20.1 The order does not include travel insurance, medical insurance, baggage insurance or cancellation insurance, unless expressly stated otherwise.
20.2 It is recommended to purchase suitable insurance immediately after confirmation of the order, and to check the cover, the exclusions and the cancellation policy.
20.3 The company is not an insurance company and does not provide insurance advice.
20.4 The customer is responsible for checking travel warnings, security instructions and restrictions in the destination country. A travel warning does not in itself automatically cancel an order and does not guarantee a refund.
21.1 The company shall pass special requests to the provider, such as accessibility, a wheelchair, special meals, bed type or adjoining rooms.
21.2 A special request is not guaranteed unless expressly confirmed in writing by the provider as part of the order.
21.3 A customer for whom a request is material as a condition of placing the order must give notice of this before payment and must ensure that express confirmation has been received.
22.1 The company shall not be responsible for any delay or inability to perform an undertaking arising from circumstances beyond its reasonable control, such as war, military operation, epidemic, strike, lockdown, civil disturbance, extreme weather, fire, flood, systemic failure, insolvency of a provider, governmental restrictions or a decision of an organizer.
22.2 In such a case the company shall act in good faith with the providers and shall update the customer as to the alternatives, postponement, credit or refund available under the providers' policies and the law.
22.3 If the service continues to take place and the customer chooses not to make use of it due to personal circumstances or a difficulty which does not prevent performance of the service, entitlement to cancellation shall be determined by the terms of the order and the law.
23.1 The customer must report immediately to customer service any fault in a ticket, flight, hotel or other service.
23.2 The customer is required to give the company and the provider a reasonable opportunity to check and attempt to correct the fault in real time.
23.3 The customer may not, on their own initiative, purchase a replacement product or pay a third party and then demand a refund, unless prior approval was obtained from the company, or unless the expense is a reasonable and urgent one which the law requires to be reimbursed.
23.4 The company shall not bear an expense which the customer could have avoided by making contact in real time, subject to any law.
24.1 Where an order is placed through an agent, partner, another website or a third party, the customer is responsible for checking from whom they are purchasing and who is collecting the payment.
24.2 The company is not responsible for any representation, undertaking or information given by a third party without the company's approval.
24.3 The company shall not be obliged to supply an order before receiving full consideration for it, whether directly from the customer or from the third party.
24.4 Agent links are intended for the attribution of orders and do not change the customer's rights or the terms of purchase.
25.1 The website may not be used for fraud, impersonation, provision of false information, circumvention of security, harming systems, automated collection of information without approval, sending spam, or infringing third-party rights.
25.2 Information, prices, content or databases may not be copied for competing commercial activity without written approval.
25.3 The company may block a user, cancel an action which has not yet been confirmed, and take proceedings, in the event of a reasonable suspicion of prohibited use.
26.1 A customer who believes there is a defect in a transaction is asked to contact customer service first and to allow the company to examine the matter.
26.2 Nothing in this section prevents the customer from approaching the credit card company or exercising any right granted to them by law.
26.3 A chargeback made in bad faith after the service has been supplied does not cancel the debt, and the company may present order and supply documents to the credit card company and act to collect the amount lawfully.
27.1 The website and the services are provided using reasonable efforts and subject to the availability of providers, payment systems, infrastructure and event organizers.
27.2 The company is not responsible for indirect damage, loss of profit, loss of opportunity, distress or ancillary expenses which were not caused as a direct result of a breach of duty by the company, to the extent that this limitation is permitted by law.
27.3 Nothing in these provisions exempts the company from liability which cannot be limited or excluded by law.
27.4 Subject to any law, the company's liability in connection with a particular transaction shall not exceed the amount actually paid to it for the component giving rise to the liability.
28.1 Personal information shall be stored and processed in accordance with the website's privacy policy.
28.2 The company may transfer information to providers and service providers only to the extent necessary for carrying out the order, clearing payment, customer service, security and compliance with legal requirements.
28.3 Marketing content shall be sent in accordance with the consent given and with the law. Removal may be requested at any time using the link in the message or by contacting the company.
29.1 The content, design, texts, images, logos, databases and software on the website are protected by intellectual property rights of the company or of third parties.
29.2 Content may not be copied, published, distributed, reproduced or used commercially without prior written approval.
30.1 These terms shall be governed by the law of the State of Israel.
30.2 Jurisdiction shall lie with the competent courts in Israel, in accordance with mandatory provisions of law, including provisions applicable to consumers.
31.1 Email address: delareatickets1@gmail.com or office@delareatickets.com. A message sent to either address shall be treated as received.
31.2 Telephone and WhatsApp: 055-7219205
31.3 A cancellation or change request must include a full name, order number, telephone number, the name of the event or the package details, and a clear request.
31.4 The customer must ensure that confirmation has been received that their request was registered. The time of the request shall be determined according to the time it was registered in the company's systems, subject to the law.
We specialize in creating custom packages that include: flights, transfers, hotel stays, event tickets and much more to deliver your perfect trip.
